The confidentiality of personal data, including those collected through temperature measurements or questionnaires for epidemiological triage, will be strictly respected by our institution. All collected data will be made available to the competent bodies, in case of requesting an epidemiological investigation.
Guests are also required by local regulations to wear face masks in public areas and to health measures such as social distancing.
Any customer who has a symptom associated with a possible infection with the COVID-2019 virus is asked to contact the front office department, at number 901, and stay in the assigned room. According to the legal norms, the hotel management should inform the Public Health Directorate, to initiate an epidemiological investigation if it is found that the respective client is positive. Reception staff will treat all this information with discretion, leaving it up to the management and to medical services to evaluate the situation and make appropriate decisions.
The reservation and cancellation conditions can be found on the websites of our partners, through which a client chooses to book his stay. For a reservation made through them, any special request is addressed directly to the respective partner. For direct reservations, use the specific data provided on the contact page.
Flexibility is the watchword in the next period, precisely because we are aware of the unpredictability of the pandemic evolution and relaxation measures adopted. Thus, for flexible reservations, a period of up to 24 hours before check-in is accepted, as a maximum cancellation period without costs. For partial-refundable reservations, you can cancel up to 7 days before check-in. Reservations made less than 7 days before check-in at a partial-refundable rate, will be treated as non-refundable.
We will constantly promote among employees the idea of physical distance, wearing a mask, and using specific hygiene rules. We recommend our clients to follow these rules also. At the same time, our staff is available for digital communication at any time and will treat with maximum responsibility for any request.
Our basic principles have not changed, we remain the same reliable partners, the same hospitable hosts, our greatest desire being to provide quality services, at the highest possible standard of safety.
We want to return as soon as possible to the normality we all knew, to the freedom that allowed us to visit and explore the beauties of the world without any restrictions. That’s why we need you, and we are waiting for you with open arms!